CUSTOMER CARE

Returns & refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement or refund. For a minor problem, we may choose to repair, replace or otherwise remedy the issue where appropriate.

Damaged, incorrect or faulty orders

Please contact us as soon as practical with your order details and, where useful, photographs of the issue. We will assess the problem and arrange an appropriate remedy.

Change of mind

Change-of-mind returns are not guaranteed. Perishable, opened, personalised or hygiene-sensitive products may not be suitable for return. This does not limit your rights under the Australian Consumer Law.

Contact

Email sales@glenrowanprovidore.com.au with your order number and details.